Service Description
Telephone service for non-University customers – such as contractors, news organizations covering sporting events, and non-University personnel living in campus housing – is provided from one of the local,
regulated telephone companies (e.g., Verizon), but carried through University cable facilities. Although billing is separate, Communications Services is your single point of contact for ordering, installation, and repair.
Scheduling
If your installation does not require an estimate before work can proceed, request service at least 15 working days in advance of the date you wish service to be available. If you require an estimate before installation, submit your request one month in advance. During times of heavy demand from the campus, particularly the beginning and end of the academic year, schedules may be extended.
Getting Telephone Service
Supplementary Voice Services
Supplementary voice services are available from Frontier as add-ons to your basic telephone service, including the following:
- Custom calling features (caller ID, call waiting, call forwarding, and more)
- Voice messaging
- Authorization codes
- Courtesy telephones
See the Frontier website for more information.
Paying Your UCSB Bill
Communications Services will send you a monthly statement detailing all of the service activity for your account. This is not a request for payment.
UCSB's Billing and Accounts Receivable Office will send you a monthly bill. Payment of all charges should be made to the Billing Office within 30 days. A bill not paid within 60 days may lead to disconnection of service.
If you feel there is an error on your bill, please notify us within 30 days of receiving the bill. We will ask you to provide a copy of the disputed charges, and a written request for refund. Communications Services cannot refund charges older than 60 days.
For Further Information
Our Customer Service section is happy to answer any questions you have about telephone service, and we will do everything we can to make the ordering and installation process go as smoothly as possible. You can reach us at 805-893-8700.
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