After we have established your telephone and/or cable television service, you will be billed for the installation of your connection. You will also be billed on a monthly basis for use of the services you have selected. There are also circumstances under which you are billed for repairing those connections you use. Whether repairs are billed or not is covered in the Installation and Repair Guarantees. On this page, we explain how and when you are billed.
Communications Services does not directly bill any of our customers. Communications Services will send each customer a billing notification, by email, which will list the total amount due for the month. You can find complete billing detail by logging on to our Billing, Order and Repair Information System (BORIS) web portal using your UCSBnetID and password, or your perm number and PIN.
BORIS allows you to do a variety of things: look at past charges, as well as at a close approximation of current telephone and television charges that will appear on the next billing statement; calculate the calling rates for calls you wish to make; and access your Trouble Ticket (request for repair) and Work Order (request for installation or change) records.
UCSB's Billing and Accounts Receivable Office will send you a monthly bill, including your Communications Services charges, shortly after the first day of each month. Payment of all charges should be made to the Billing Office on the 15th day of each month. A bill not paid within 60 days may lead to disconnection of service.
If you feel there is an error on your bill, please notify us within 30 days of receiving the bill. We will ask you to provide a copy of the disputed charges, and a written request for refund. Communications Services cannot refund charges older than 60 days.
Our Customer Service section is happy to answer any questions you have about the monthly statement of your service activity that we send you. You can reach us at
8700.
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