Calling Instructions for UCSB Residents

EMERGENCY (FIRE, POLICE, MEDICAL): DIAL 911

Contents

• Hanging Up After Placing a Call
• Placing Calls
• To Other Residential Customers
• To UCSB Academic and Administrative Departments
• Other Local Calls, and Calls within Area Code 805
• Domestic Long Distance Calls (Including Canada and Caribbean)
• International Calls (Except Canada and Caribbean)
• Campus Directory Assistance
• Local Directory Assistance (Area Code 805)
• Long Distance Directory Assistance (Outside Area Code 805)
• Local Operator-Assisted Calls
• Long Distance Operator-Assisted Calls
• Call Transfer
• Three-Way Conference Calling
• Call Forwarding
• Call Hold
• Camp On with Callback
• Call Return (*69)
• Redial
• Call Waiting
• Answer Call Waiting
• Cancel Call Waiting
• Outgoing Caller ID
• Telephone Repair Service
• Telephone Billing Questions

When you have completed your call, or the called party doesn't answer, or you get a busy signal, hang up for at least five seconds before attempting your next call. This will assure a complete disconnect, and prevent double billing.

Dial only the last four digits of the telephone number.

Dial only the last four digits of the telephone number.

Dial 9. Wait for dial tone. Dial the seven-digit telephone number.

Dial 9. Wait for dial tone. Dial 1 + area code + the seven-digit telephone number.

Dial 9. Wait for dial tone. Dial 011 + country code + city code (if required) + the local telephone number.

Dial 8000.

Dial 9. Wait for dial tone. Dial 411. Note: There is a fee for this call.

Dial 9. Wait for dial tone. Dial 1 + area code + 555-1212. Note: There is a fee for this call.

Dial 9. Wait for dial tone. Dial 0 (zero).

Dial 9. Wait for dial tone. Dial 00 (zero zero).

This feature allows you to transfer a call to another campus line, or to a number off campus. Your line is responsible for any expense incurred by transfers to off-campus numbers. To transfer a call:

1. Ask the calling party to hold.
2. Depress the Flash or hookswitch key. Listen for interrupted or “stutter” tone.
3. Dial the destination number (for an off-campus number, remember to dial 9 first and then the number; for other UCSB numbers, dial the last four digits only). If you encounter a busy signal or no answer, or make a mistake, simply press Flash or the hookswitch key again to reconnect to your original party.
4. Announce the call privately, then hang up.

Or

5. Hang up.

This feature lets you add a third person (at an on-campus or an off-campus number) to a call in progress.

To initiate a conference call while engaged in a two-way conversation:

1. Ask the calling or called party to hold.
2. Depress Flash or the hookswitch for one second. Dial the telephone number of party to be added (the last four digits of the number for UCSB lines, 9 plus the complete telephone number for all others).
3. Dial the telephone number of the third party (the last four digits of the number for UCSB lines, 9 plus the complete telephone number for all others). Wait for the party to answer.
4. When the third party answers, you can advise them that you are setting up a conference call.
5. Depress Flash or the hookswitch for one second to establish the three-way conference.
6. If you get a busy signal or no answer, depress Flash or the hookswitch twice to return to your original call.

Call Forwarding lets you redirect incoming calls to another UCSB telephone, to Voice Mail, or to an off-campus number. You may update the destination number as often as you like.

To forward to an 893 number: Press *72 + the last four digits of the number.

To forward to all other numbers: Press *72 + 9 + the full number.

When you have finished entering the forwarding number, you may hang up.

To cancel Call Forwarding to any number:

1. Lift the handset.
2. Dial *73. You will hear a confirmation tone.
3. Hang up.

Note: If you forward your calls to a non-campus number, your line will incur any applicable charges.

To place a call on hold:

1. Ask the calling party to hold.
2. Depress the Flash or hookswitch key. Listen for new dial tone.
3. Do not hang up or the party will ring you back.

To take a call off hold and resume conversation:

1. Depress the Flash or hookswitch key. You are reconnected with the party.

Or

2. Hang up. Your phone will ring and, when you answer, the party will be reconnected.

This feature allows you to connect automatically to a busy 893 number as soon as it becomes idle. Only one call back may be initiated at a time. If Callback goes unanswered, the system will cancel it. To set up a Callback when a busy signal on another 893 number is heard:

1. Depress the Flash or hookswitch key. Listen for interrupted or “stutter” tone.
2. Dial *52. Listen for confirmation tone.
3. Hang up.
4. When the busy station becomes available, your phone will ring. Lift the handset, which will make the called party’s phone ring.

To cancel a Callback set previously:

1. Lift handset.
2. Dial #52. Listen for confirmation tone.
3. Hang up. Callback is cancelled.

This feature allows you to dial your last caller automatically when you do not get to your telephone in time, or when you do not answer Call Waiting. This feature works for all off-campus calls where the caller has not blocked their number and the carrier supplies it, and for numbers within the system that begin with the 893 prefix. There is no additional charge when you use this feature.

To access the Call Return feature:

1. Lift the handset or depress the Speaker key.
2. Dial *69.
3. Wait for the party to answer.

Use this feature when you want to redial a telephone number.

1. Lift the handset.
2. Dial ##.
3. Your phone will redial the last number you dialed.

Call Waiting is available with the Standard Feature Package or the Caller ID Feature Package. It allows you to answer a waiting call while placing the original called or calling person on hold.

You will hear a Call Waiting tone while the original call is in progress. One long beep indicates that the call waiting is a call from on campus, while two short beeps indicate that the call waiting is an off-campus call.

1. Ask the calling or called person to hold.
2. Depress Flash or the hookswitch for one second, then dial *01. Your original call will be placed on hold, and you will be connected with the waiting call.

1. Depress Flash or the hookswitch for one second, then dial *01.

1. Hang up.
2. When your phone rings, lift the handset and talk with the waiting party.

The Cancel Call Waiting feature allows you to turn off Call Waiting for the duration of a single telephone call.

To cancel Call Waiting before a call is made:

1. Lift the handset.
2. Dial *70. You will hear an interrupted or "stutter" dial tone, followed by a dial tone.
3. Dial the desired number. The Call Waiting feature and tones will be suppressed for the duration of the call, then restored after you hang up.

To cancel Call Waiting during a call:

1. Depress Flash or the hookswitch for one second, and wait for flash tone. Your current call will be on hold.
2. Dial *70, and wait for confirmation tone. You will be reconnected to your current call.

To cancel Call Waiting when using a modem:

1. Program your modem to dial *70, pause, then dial the number with which you wish to connect.

The UCSB telephone system automatically provides outgoing Caller ID information for the following types of calls:

• When you dial another 893 number using the last four digits.
• All local toll calls (e.g., to Santa Maria and Lompoc).
• Long distance, international, and 911 calls.

The system does not automatically transmit Caller ID information for outgoing local calls (e.g., within Isla Vista, Goleta, and Santa Barbara). Instead of the specific telephone number that is placing the call, it will transmit 805-893-6000.

To force the system to transmit your Caller ID information when making an outgoing local call, do the following:

1. Lift the handset.
2. Dial *82.
3. Dial the desired seven-digit local telephone number.

To force the system to transmit your Caller ID information when you are forwarding your calls to an off-campus or cellular telephone number, do the following:

1. Lift the handset.
2. Dial *72. You will hear an interrupted or "stutter" dial tone.
3. Dial *82.
4. Dial the number to which calls will be forwarded. You will hear a confirmation tone.
5. Hang up.

If your telephone is not working, visit our Troubleshooting page to see if you can fix the problem yourself.

If the problem persists, contact Communications Services using any of the means below.

• Complete and submit our Report a Problem form.
• Send us an email, following the instructions on our Repair page.
• Call our Help Desk at 8700.

If you have questions about your telephone bill, you may:

• Read information about Your Residential Telephone Service Account.
• Send email to reshelp@commserv.ucsb.edu.
• Call us at 8700.

Note: Questions concerning your BARC statement should be directed to the BARC office at 2155.

RSP